The short answers
The car meets you at Door A on the arrivals level at either Pearson terminal (Eireann Quay at Billy Bishop). The fare is fixed by distance and vehicle class, quoted before you book, with HST shown separately and no surge; it includes the chauffeur, the vehicle, fuel, 60 minutes of waiting after an international arrival, child seats and flight tracking, and excludes the optional 407 toll, waiting beyond the allowance, meet and greet and gratuity. Tip 15 to 20 per cent if you like; it is never solicited. Book a day ahead on ordinary days and two weeks ahead for the peaks. Cancel free up to three hours before a transfer; a cancelled flight cancels the car free at any notice. Child seats are installed free when the booking gives the ages. Corporate accounts get a monthly statement with cost centres. The rest is below.
Every question here has been asked of our dispatchers many times, and each has an article on this site that answers it at length; this page is the index — a sentence or two per question and the link. It is organised the way a first booking unfolds: the airport, the fare, the booking, the car and the chauffeur, the occasions and the long trips, the corporate account, and the things we say no to. Read it once and you will know what to expect; keep it and you will know where to look.
At the airport
Where does the car meet me at Pearson? Door A on the arrivals level of Terminal 1 or Terminal 3 — the GTAA's pre-arranged zone, past the taxi stand toward the lower-lettered doors. Text from the baggage hall and the car is at the curb in two to five minutes. → Arrivals door by door
Which terminal am I at? Air Canada, Star Alliance, Emirates and Etihad at Terminal 1; WestJet, Porter's Pearson flights, Oneworld, SkyTeam, the sun and discount carriers at Terminal 3. Put the flight number on the booking and dispatch confirms it. → Terminal 1 vs Terminal 3
What if my flight is late? The booking is pegged to the flight number and moves with it automatically; 60 minutes of waiting after an international arrival's actual time (30 after domestic) is included, then 15-minute increments at a quarter of the hourly rate. → Flight delays and wait time
What is meet and greet? The chauffeur inside the arrivals hall at the customs or baggage exit with a name board, taking your luggage and walking you to the car — a flat add-on, for first-time visitors, older passengers, unaccompanied minors, families and executives. → Meet and greet explained
How long does customs take? 30 to 50 minutes on an average afternoon; 45 to 90 at the 2–5 p.m. transatlantic bank in summer; 20 to 30 overnight. Use the ArriveCAN advance declaration. → Customs time at Pearson
Where is the Billy Bishop pickup? On the mainland at Eireann Quay, at the foot of Bathurst Street beside the tunnel; the tunnel takes about six minutes. → Billy Bishop guide
Do you serve Hamilton, Buffalo, Waterloo and the private terminals? Yes — each has its own page and article. → Hamilton · Buffalo · Waterloo · Private aviation
The fare
How much does it cost? A fixed fare by distance and vehicle class, with 13 per cent HST shown separately; the engine gives the exact number for your addresses in thirty seconds. A Pearson–downtown sedan is somewhat above the airport taxi stand's roughly $65–75 flat rate; an SUV about a third more; a Sprinter about double. → How much does a black car cost
Why no rate card? Because a table is wrong for most addresses and a published headline invites undercutting by exclusion; the engine's number is exact and complete. → Fares explained
What is included? The chauffeur, the vehicle in the class booked, fuel, any route, the waiting allowances, flight tracking, child seats, luggage help, water, chargers, the confirmation and the receipt. Excluded: the optional 407 toll at cost if used, waiting beyond the allowance, meet and greet, extra stops, gratuity, HST shown separately. Never: fuel, airport, late-night, holiday, booking or card fees, or surge. → What is included
Is the 407 included? No — it is a line item with an estimate, approved by you at booking and charged at cost only if the chauffeur uses it, which is at the peaks and when the 401 or QEW is broken. → The 407 and your fare
Hourly or point-to-point? One destination, point-to-point; three or more stops or a wait over forty minutes, hourly (two-hour minimum for a sedan or SUV, three on Friday and Saturday evenings, three for a Sprinter, four for a stretch, five for a bus). → Hourly vs point-to-point
Should I tip, and how much? 15 to 20 per cent is customary and never solicited; on the card at booking or after, in cash, or set on a corporate account. → Gratuity guide
Do you charge more at night or on holidays? No — the fare is the same at any hour, any day, in any weather. → Flat rate explained
Booking
How far ahead should I book? A day ahead on ordinary days (by the previous afternoon for a 4–6 a.m. pickup); a week for long weekends; two for March break and TIFF; two to three for the December holidays. Same-day usually works with two to three hours' notice. → How early to book · Same-day booking
How do I book? The engine: pickup, destination, date and flight number, passengers and bags and children's ages, vehicle class, the fare, add-ons, a card. Confirmation by email at once; the chauffeur's name and plate by text the evening before. → How to book online
Can I cancel? Free up to three hours before a transfer, 24 hours before an hourly or long-distance booking, seven days before an occasion vehicle; a cancelled flight cancels the car free at any notice; storm-warning days are free. → Cancellation policies
When is my card charged? Authorised at booking, charged after the trip with any extras; a deposit applies only to stretch limousines, buses, long-distance and multi-day bookings. → Deposits and payment
Can I set up a regular booking? Yes — a standing order: the weekly airport run, the school run, the standing appointment, with the same chauffeur, adjusted by text. → Standing orders
Can I request a chauffeur by name? Yes, when the roster allows; always on a standing order or an hourly booking. → How dispatch works
The car and the chauffeur
Which vehicle should I book? A sedan for one to three with light luggage; an SUV for up to five with luggage or two child seats; a Sprinter for six to fourteen; a stretch or bus for occasions. → Executive sedan vs luxury SUV · Luggage capacity · The fleet
Do you have child seats? Yes — rear-facing, forward-facing and boosters, installed before pickup at no charge when the booking gives each child's age and weight; Ontario's law requires them in limousines. → Child seats
Are your chauffeurs licensed and vetted? Licensed by the City of Toronto and permitted by the GTAA; vetted by us with a record check, an abstract, an interview, a road test and training; named on your confirmation. → How chauffeurs are vetted · Insurance and licensing
Can I request a chauffeur who speaks my language? Yes — Cantonese, Mandarin, Punjabi, Hindi, Urdu, Tamil, Farsi, Russian, Hebrew, Tagalog, Italian, Portuguese, Spanish, French and others, at no charge, when available.
Is there Wi-Fi? Can I make calls? Can I eat? Wi-Fi in the vehicles fitted with it; water and chargers in all; calls are normal; a coffee is fine and a meal is better saved for the hotel; alcohol only in a stretch or Sprinter with a separate compartment. → In-car amenities · Etiquette
Do you have accessible vehicles? With a day or two's notice, a wheelchair-accessible van; every chauffeur assists passengers with mobility aids. → Accessible service
Can a child travel alone? Yes, with meet and greet and a named handover at each end; the airline's unaccompanied-minor rules apply. → Unaccompanied minors
Occasions and long trips
Do you do weddings and proms? Yes — stretch limousines, stretch SUVs, Sprinters and buses, booked weeks ahead with a deposit. → Wedding limo guide · Prom guide
Do you do Niagara and day trips? Yes — fixed fares or hourly with a distance component to Niagara, Muskoka, Blue Mountain, Kingston, Ottawa, Montreal, Buffalo and beyond. → Niagara Falls limo · Long distance vs flying
Do you cross the border? Yes — Buffalo's airport, Buffalo, Detroit and New York, with a stated border-wait allowance; bring passports. → Buffalo airport
Do you do groups? Sprinters for six to fourteen, buses for fifteen to thirty, with a gathering procedure at the airport. → Group transfers
Corporate accounts
Do you offer corporate accounts? Yes — travellers, bookers, cost centres, policies (the 407, gratuity, meet and greet, classes), monthly invoicing and a statement with HST as a column. → Corporate car service · Account billing
What does a travel manager ask? The licence and insurance details, the vetting in writing, data protection, continuity and references. → Duty of care
What we say no to
A child without the seat the booking should have asked for. A stretch limousine to the airport (the wrong vehicle). A run we cannot make safely in an ice storm (cancelled and refunded, with time for another plan). A guaranteed model within a class (a class, or a higher one). A fare quoted without HST. A gratuity added without your instruction. A passenger who needs medical care en route (a black car is not an ambulance). → Cheap limo service: what to watch for · Medical appointments
Where to go next
New to the service: what to expect on a first ride. Choosing an operator: the twelve questions. Visiting Toronto: the first 48 hours. Booking: the engine. Everything else: the site FAQ and the contact page, where a person answers at any hour.
FAQ quick reference
| Question | Short answer | Article |
|---|---|---|
| Where at Pearson? | Door A, arrivals level, T1 or T3 | Arrivals doors |
| Fare? | Fixed by distance and class + HST; no surge | How much |
| 407? | Optional line item, at cost if used | The 407 |
| Tip? | 15–20%, never solicited | Gratuity guide |
| Book ahead? | 1 day ordinary; 1–3 weeks peaks | How early |
| Cancel? | Free to 3 h before a transfer; cancelled flights free | Cancellation |
| Child seats? | Installed free with ages on the booking | Child seats |
| Late flight? | Tracked; 60 min wait included (intl) | Flight delays |
| Groups? | Sprinter 6–14; bus 15–30 | Group transfers |
| Corporate? | Accounts with statements and cost centres | Account billing |
Ask the rest
The contact page reaches dispatch at any hour; the engine answers the fare question for your trip in thirty seconds.
Seasonal questions
Do you run in snowstorms? Yes, on winter tires with buffers doubled and SUVs on the runs that need them; a run we cannot make safely is cancelled and refunded with time for another plan; cancelled flights cost nothing. → Winter storm plan · Winter driving
What about the Gardiner's weekend closures and summer construction? Dispatch reads the closures and the chauffeur routes around them; the fare does not change for a detour. → Gardiner and DVP closures · Construction season
Are the December holidays and March break really that busy? Yes — the fleet is committed two to three weeks ahead; book when you book the flight. → Holiday travel peaks
Questions from visitors
What should I book before I land? The airport pickup with meet and greet and the flight number; a first-day hourly if you want to see the city; the hotel's full name. → The first 48 hours
Can I pay in my currency? The fare is in Canadian dollars and your card converts; no foreign-card surcharge. → Payment
Two questions about this site
Why are there no testimonials? Because a quote an operator selects for its own site is advertising, and nothing on this site is unverifiable by rule; our reviews are on Google and the platforms, with our replies. → Reading reviews
Why are the fares not listed? Because a table is wrong for most addresses and the engine is exact; the fares page explains the principle and the engine gives the number.
