Frequently asked questions
The fifty questions we are asked most, grouped by topic, with short answers and links to the pages that go deeper. If yours is not here, dispatch answers the phone 24 hours a day at (877) 508-3344.
Frequently asked questions
Fifty short answers, grouped by topic, with links to the pages that go deeper.
Booking
Booking
How do I book?
Use the reservation engine for an instant fixed fare and confirmation, or call or email dispatch at any hour.
How far ahead should I book?
Sedans and SUVs can usually be booked the same day. Airport pickups: as soon as you have the flight. Stretch vehicles and buses: two to eight weeks for weekend dates in season.
Can I book for someone else?
Yes. Enter the passenger's name and mobile; you receive the receipt and they receive the chauffeur's details.
Do I need an account?
No. Individuals book with a card. Companies can open a corporate account for monthly invoicing.
Can I change a booking?
Yes, free before dispatch; the engine re-prices and shows the new fare.
What are the cancellation terms?
Free up to two hours before a city pickup, four hours before long-distance, 24 hours before hourly bookings; flight cancellations cancel the pickup free. Stretch vehicles and events have written terms. See cancellation policies.
Fares
Fares
How much does it cost?
It depends on your addresses, date, time and vehicle. The engine prices it live, all-in. See fares explained.
Is the fare fixed?
Yes — the confirmation is the price. No meter, no surge.
Is gratuity included?
Optional, never added silently. Add a percentage at booking or tip in person.
Are tolls included?
Only if you choose the 407; tolls pass through at cost and are shown first.
Is HST included?
Shown separately at 13% on every receipt, as Ontario requires.
Do prices go up at night or in bad weather?
No. Evening bookings carry longer hourly minimums, not higher rates.
Why no rate card?
Because a card cannot know your trip and every card we have seen omits the fees on the invoice. The engine is the rate card, built for your addresses.
Airports
Airports
Where do you meet me at Pearson?
Door A, Arrivals level, both terminals — the GTAA's pre-arranged limousine pickup. See the Pearson page.
How long do you wait?
60 minutes free after international arrivals, 30 after domestic, measured from the actual arrival. The chauffeur is in position when the aircraft docks.
What if my flight is delayed or early?
The pickup moves with the aircraft; the flight is tracked from the evening before.
What if my flight is cancelled?
The pickup is cancelled free.
Do you offer meet and greet?
Yes, as a priced add-on: the chauffeur inside the hall with a name board. See meet and greet.
Where do you pick up at Billy Bishop?
On the mainland at Eireann Quay after the tunnel or ferry. See Billy Bishop.
Do you serve Hamilton and Buffalo airports?
Yes, at fixed fares; Buffalo includes the border crossing. See airports.
Which terminal is my airline?
Air Canada and Star Alliance use Terminal 1; WestJet and most others use Terminal 3. We confirm against the airline the evening before.
Vehicles
Vehicles
What vehicles do you have?
Executive and premium sedans, luxury SUVs, executive Sprinters, stretch limousines, stretch SUVs and limo buses. See the fleet.
How many bags fit in a sedan?
Two large checked bags plus a carry-on. Three passengers with large suitcases should book the SUV.
Can I request a specific model?
You book the class; note a preference and dispatch confirms availability. Substitutions are only upward.
Do you have child seats?
Yes, rear-facing, forward-facing and booster, installed free on request at booking.
Are the cars non-smoking?
Yes, without exception.
Do you have wheelchair-accessible vehicles?
Folding wheelchairs and walkers travel in our SUVs and Sprinters; a fully accessible ramp vehicle is arranged through a licensed partner. See accessible service.
Chauffeurs and safety
Chauffeurs and safety
Are your chauffeurs licensed?
Every chauffeur holds a City of Toronto vehicle-for-hire driver licence after criminal-record and driving-abstract checks. See how chauffeurs are vetted.
Can I have the same chauffeur each time?
Yes — request by name or set a standing order.
Are you insured?
Commercial passenger liability well above the provincial minimum; certificates available to corporate clients.
Do you use winter tires?
On every vehicle, November through April.
What if something goes wrong?
Dispatch is reachable 24 hours; incidents are logged and answered the next business day. See if something goes wrong.
Is my privacy protected?
Who travelled and where is nobody's business. See privacy and discretion.
Hourly, events and celebrations
Hourly, events and celebrations
What is the hourly minimum?
Two hours for sedans and SUVs (three on Friday and Saturday evenings), three for Sprinters, four for stretch vehicles, five for the limo bus. See hourly chauffeur.
Can we drink in the limo?
Passengers of legal age may bring their own for the rear lounge of stretch vehicles and the bus; we cannot supply alcohol. None for proms.
How do event pickups work?
A pickup point outside the crowd flow agreed in advance; the chauffeur watches the event and texts the position. See event limo.
Do you do weddings outside Toronto?
Niagara, Muskoka, Prince Edward County and beyond, priced as long-distance days. See weddings.
Do you have white limousines?
Our fleet is black; a white vehicle can be sourced from a licensed partner on request.
Service area
Service area
Where do you operate?
Toronto and the GTA with our own fleet; Ontario, Quebec and the US Northeast on long-distance runs; worldwide through Limousine Association International affiliates.
Do you cross the border?
Yes — Buffalo, Detroit, New York and beyond, with the crossing included in a fixed fare. Passengers need passports or NEXUS cards.
Do you serve Niagara Falls?
Daily — transfers, day tours and wine tours. See Niagara Falls limo.
Do you serve Muskoka and cottage country?
Yes, in SUVs and Sprinters year-round. See Muskoka.
Can you book a car for me in another city?
Yes — arranged from our Toronto dispatch through the association network, one contract and one invoice.
Corporate
Corporate
Is there a fee for a corporate account?
No fee, no minimum, no contract term. See corporate car service.
Can assistants book for travellers?
Yes, with booker permissions and traveller profiles.
Do you provide HST-compliant receipts?
Every trip, by email, with fare, tolls, gratuity and HST itemised.
Do you report on-time performance?
Monthly, per account, along with spend by cost centre and traveller.
Can you sign an NDA?
Yes; routine for flight departments, family offices and legal clients.
Reservations
Book your Toronto black car
Live fare for any address in the GTA and beyond. Confirmation by email in seconds; a chauffeur assigned before you travel.
Prefer to talk? (877) 508-3344 is answered 24 hours a day. Corporate accounts, event blocks and long-distance itineraries can also be arranged by email at support@blackcarlimousineservice.ca.
Vehicles
The fleet
Every car is black, late-model, detailed before dispatch and driven by a professional chauffeur. Pick the class in the reservation engine; the fare updates instantly.
Executive sedan
Lincoln, Cadillac or Genesis full-size sedan. The everyday Toronto black car for airport runs and meetings.
Premium sedan
Mercedes-Benz S-Class or BMW 7 Series. Reclining rear seats, quiet cabin, the executive-arrival car.
Luxury SUV
Cadillac Escalade or Lincoln Navigator. Families, ski bags, golf clubs and Toronto winters.
Executive Sprinter
Mercedes-Benz Sprinter with captain's chairs. Groups, crews and wedding parties that travel together.
Stretch limousine
The classic 8–10 passenger stretch for weddings, proms, birthdays and nights out.
Stretch SUV
Escalade or Navigator stretch for 12–14. Bachelor and bachelorette parties, big celebrations.
Limo bus
20–30 passengers on perimeter seating. Corporate shuttles, wedding guests and group nights.
Membership
Limousine Worldwide Directory
Our Toronto operation is listed on the Limousine Worldwide Directory, the register travellers use to confirm an operator is licensed, insured and reachable before they book. Operators: join the directory.
Affiliation
Limousine Association International
We subscribe to the chauffeur-screening, commercial-insurance and passenger-conduct standards of the Limousine Association International, whose affiliate operators carry our clients' bookings when they travel beyond Ontario. Membership.
Travel desk
Flights, hotels and cars for the rest of the trip
The ground transfer is one leg. Our partner BookingWorldwide.net books the flights into Pearson, the hotel in Yorkville or Niagara-on-the-Lake and the resort week that follows — and our travel desk lines the chauffeur up with each confirmation.