Privacy policy
This policy explains what BlackCarLimousineService.ca (Toronto, Ontario) collects when you use this website or book a trip, why, and how it is handled. It is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
What we collect and why
Booking information. Name, mobile number, email, pickup and drop-off addresses, flight details, passenger count, special requests (child seats, accessibility needs) and payment details. Collected to perform the service you booked: assign a chauffeur, track your flight, contact you about the pickup, and issue a receipt. Payment card details are processed by the reservation engine's payment provider and are not stored on our systems.
Corporate account information. Company name, billing contact, traveller profiles, cost centres and preferences, collected to administer the account and produce invoices and reports.
Website analytics. If enabled, Google Analytics 4 collects anonymised usage data (pages viewed, device type, approximate location) to help us improve the site. IP addresses are anonymised. You may block analytics with a browser extension or by declining cookies where offered.
Live chat. If a chat widget is present, messages you send are processed by the chat provider (Tawk.to) to answer your enquiry. Do not send card numbers or passwords in chat.
Contact form. Name, email, phone and message, stored in a private file on our server and emailed to dispatch to answer you.
How information is used and shared
To provide the service, communicate about your booking, invoice and collect payment, meet legal and licensing obligations (including records the City of Toronto and the GTAA may require), and improve the service. Chauffeurs receive only what they need for the trip: name, mobile, addresses, flight and requests. Partner operators assigned to a booking receive the same. We do not sell personal information and do not share it for marketing. Service providers (payment processing, email, analytics, chat) process data on our behalf under their own privacy terms.
Retention
Booking records are kept for seven years for accounting and legal purposes; enquiry emails for two years; analytics per the provider's retention settings. You may request deletion of information not required by law.
Your rights
You may request access to, correction of, or deletion of your personal information, or withdraw consent to marketing, by emailing support@blackcarlimousineservice.ca. We respond within 30 days. Complaints may also be directed to the Office of the Privacy Commissioner of Canada.
Marketing
We do not send marketing email without express consent. Transactional messages (confirmations, chauffeur details, receipts) are part of the service.
Security
Data is transmitted over HTTPS and stored on access-controlled systems. No system is perfectly secure; we will notify affected individuals of any breach that creates a real risk of significant harm, as PIPEDA requires.
Changes
This policy may be updated; the date of the current version appears at the foot of the page. Continued use of the site after a change constitutes acceptance.